Privacy Policy

At The Golden Spoon, located at 1800 Walnut Street, Suite 500, Philadelphia, PA 19103, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our restaurant, use our website (thegoldenspoonphl.com), or interact with us in any way.

Information We Collect

We collect various types of information to provide you with the best possible dining experience and to improve our services. This information includes:

Personal Information: This includes your name, email address, phone number, and postal address, which you provide when making a reservation, signing up for our newsletter, or contacting us through our website or directly. We only collect this information when you voluntarily provide it to us.
Payment Information: When you make a payment at our restaurant or through our online ordering system, we collect payment information such as your credit card number, expiration date, and billing address. This information is processed securely through our payment gateway provider and is not stored on our servers.
Device Information: We collect information about the device you use to access our website, including your IP address, browser type, operating system, and device identifiers. This information helps us optimize our website for different devices and improve user experience.
Usage Data: We collect data about how you interact with our website, including the pages you visit, the links you click, and the time you spend on each page. This data helps us understand how users navigate our website and identify areas for improvement.
Cookies: We use cookies and similar tracking technologies to collect information about your browsing activity. Cookies are small text files that are stored on your device and allow us to recognize you when you return to our website. You can control cookies through your browser settings. Please see our Cookies Policy for more details.
Reservation Details: When you make a reservation, we collect information such as the date, time, and number of guests in your party. We may also collect information about any special requests or dietary restrictions you have.
Marketing Data: We collect information about your preferences for receiving marketing communications from us. This includes whether you have opted in to receive our newsletter or promotional emails. You can opt out of receiving marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us directly.

How We Use Your Information

We use the information we collect for various purposes, including:

Providing and Improving Our Services: We use your information to fulfill your reservations, process your payments, respond to your inquiries, and provide you with a personalized dining experience. We also use your information to improve our website, menu, and services.
Communication: We use your information to communicate with you about your reservations, special offers, events, and other updates. We may also use your information to send you surveys or feedback requests to help us improve our services.
Marketing: With your consent, we may use your information to send you marketing communications about our restaurant, special events, and promotions. You can opt out of receiving these communications at any time.
Analytics: We use your information to analyze trends, track user behavior, and gather demographic information. This data helps us understand our customer base and improve our marketing efforts.
Legal Compliance: We may use your information to comply with applicable laws, regulations, and legal processes.
Personalization: We use your data to personalize your experience at The Golden Spoon. For example, remembering your preferences when you make reservations or suggesting menu items based on past orders.

Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include:

Encryption: We use encryption technology to protect your payment information and other sensitive data during transmission.
Firewalls: We use firewalls to protect our servers from unauthorized access.
Access Controls: We restrict access to your personal information to authorized employees who need to know it in order to provide you with our services.
Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.
Secure Payment Gateways: We use reputable and secure payment gateway providers to process your payments.
Employee Training: We train our employees on data security best practices and ensure they understand their responsibilities in protecting your personal information.

While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.

Your Rights

You have certain rights regarding your personal information, including:

Access: You have the right to access the personal information we hold about you.
Rectification: You have the right to correct any inaccurate or incomplete personal information we hold about you.
Erasure: You have the right to request that we delete your personal information, subject to certain exceptions.
Restriction of Processing: You have the right to restrict the processing of your personal information in certain circumstances.
Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
Objection: You have the right to object to the processing of your personal information in certain circumstances, including for direct marketing purposes.
Withdrawal of Consent: If you have given us your consent to process your personal information, you have the right to withdraw your consent at any time.

To exercise your rights, please contact our Data Protection Officer, Alistair Finch, at [email protected] or by mail at The Golden Spoon, 1800 Walnut Street, Suite 500, Philadelphia, PA 19103.

We will respond to your request within a reasonable timeframe, typically within 30 days. We may need to verify your identity before processing your request.

You also have the right to lodge a complaint with a supervisory authority if you believe that we have violated your privacy rights.

Children's Privacy: Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will take steps to delete the information.

Changes to this Privacy Policy: We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post any changes on our website and update the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically.

Third-Party Links: Our website may contain links to third-party websites that are not owned or controlled by us. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

International Data Transfers: Your personal information may be transferred to and processed in countries outside of your country of residence, where data protection laws may be different than the laws in your country. We will take appropriate measures to ensure that your personal information is protected in accordance with this Privacy Policy.

Data Retention: We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymize it.